Delivery information

All you need to know about your Creative Door delivery options, delivery process and conditions plus accepting your order and storage.

Please note: we continue to deliver within 72 hours for all products with a 3 day delivery.

For safety reasons relating to COVID-19, deliveries are currently to the threshold only and our customers are not being asked to sign for their goods.

Free Home Delivery to Mainland UK**

Delivery is free for orders over £100 to England, Wales and Scotland apart from off-shore locations, including, but not limited to, the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

We operate a professional 2-man home delivery service with delivery to most mainland UK postcodes within 3 working days on timber products from the order being accepted, areas which include postcodes AB (Aberdeen), PH1-15 only, PH16+ (Perth), PA20+ (Paisley), G80 (Glasgow), IV (Inverness), KW (Kirkwall), TR (Truro), DD (Dundee), FK (Falkirk), KY (Kirkcaldy), LL, CT, TQ (Torquay), PL (Plymouth), EX (Exeter), and SA20+ (Swansea), will take between 3 to 5 working days from the order being accepted. The delivery company will not take your ordered products up flights of stairs.

**A delivery surcharge will apply to the below postcode areas and will be specified at checkout once the delivery address has been added.
£36 surcharge: AB (all areas); PA24-28; PA32-33; PA36-38; PH16-26; PH31; PH33-34; PH49-50; G81-84; SA20-99
£72 surcharge: KW1-14; IV1-40; IV51-54; PA21; PA28-31; PA34-35; PA37; PA80; PH32; PH35-40; TR1-20

Please note: The 3 day (72 hours) delivery begins the next working day after your order is placed. Bank holidays and the period between Christmas and New Year are not classed as working days for the purpose of dispatch and delivery.

If you wish to delay delivery beyond our standard delivery timescale, you can select to delay the dispatch of your order for up to 4 weeks at the checkout.

Once your order is received, confirmed and you have received your dispatched email, our transport partners will contact you to give a date for delivery and approximate timing. These timings are normally met but sometimes traffic congestion and other circumstances can mean we are delayed and these are out of our control.

* Free delivery applies to UK mainland delivery addresses only.

If you prefer, you can collect from our warehouse location within 48 hours (Monday to Friday only) of your order being received by us subject to payment by cash on collection. If you pay by credit or debit card or Bacs you can collect from the 4th day after the order is placed and payment is cleared. Unfortunately, we cannot accept PayPal as a payment method for collections. Please telephone our customer service department if you want to use this option before placing your order on 01484 637 955.

BLINDS - Notice: Our blind supply has been disrupted due to the COVID-19 pandemic and cannot be delivered within the usual ten days. Please contact our sales team on 01484 637 955 for further information.

ACCESSORY ITEMS - (handles, catch kits and maintenance products) have a £4.99 delivery charge if purchased individually (ie: not with a door product). This delivery charge is for Mainland UK Only. If you require an accessory item to be delivered off the mainland, please contact us first so we can advise on the delivery change.

Door Order Acceptance

In line with latest Government advice, and to ensure the safety of our customers and staff, currently we will only be able to deliver outside or ‘to the threshold’ and cannot enter customers' properties

You will be invited to inspect your delivery whilst the driver is on site. It is important to check for signs of packaging damage there and then, and this must include the checking of all corners, faces and edges of the items. Should any damage be visible please call immediately to advise us on 01625 442899 whilst the driver remains on site.

You will not be required to sign for your delivery BUT a person over the age of 18 must still be available to accept the delivery, and importantly with visible access to the delivery address premises.

Once you’ve checked your delivery for signs of packaging damage, you will be responsible for handling the goods to their final resting place within the property. Some of our doors are very heavy so we would recommend a 2 person lift for safety.

Once the items are inside your property, please ensure you fully unpack and check the delivery for any missing parts / defects as per our advice in our Homeowners Manual. You’ll find a full list of items you should have received in the assembly instructions included within the hardware pack. Importantly these must be checked and reported to us within 72 hours of delivery.

Please note: we keep a full stock of spare parts for immediate dispatch. There is no need to return the full set if a component is found to be defective or missing. We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

Door Storage

Our bi-fold door sets are heavy and each door weighs between 30kg to 60kg each. You will, therefore, need two people to carry them. When storing the doors and frame before installation, they should be handled with care and stored in a dry, ventilated building. They should be stored flat on a level surface - not on edge or on end.

Please Note: Unfinished products should not be stored or fitted in your home until any plastering, painting and so on has been finished and the room is dried out. The sets should be well finished and sealed against moisture entry prior to assembly and installation. For guidance on finishing and sealing your doors, visit our finishing information section or view the instructions in the Homeowners manual sent with your order or viewable in the downloads section.

Door Delivery Process and Conditions

We operate a professional two-man home delivery service.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

Deliveries over Bank Holiday periods and during the Christmas and New Year celebrations do not fall into our usual delivery times scales.

Once the goods have been collected from our warehouse by our transport company we cannot delay delivery further without incurring extra charges from our transport company as the delivery process has begun. This extra payment is your responsibility and will be required prior to re-arranging the delivery date.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, or delivery acceptance is refused for any reason other than damage, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

We recommend that you do not book fitters until your order has been checked and received.