Our 10-year guarantee - what does it mean?

All the timber structure of our bi-folding doors will be free of manufacturing defects when delivered to your home. No manufacturing defaults will appear during the 10 year period of this guarantee, subject to regular maintenance and cleaning of the doors by you.

The double glazed sealed units are guaranteed for a period of 10 years against the breakdown of seals.

Handles, locks, hinges and the folding hardware components are guaranteed for a 10 year period against manufacturing faults subject to regular maintenance and care of use.

For more details of maintenance and care for your doors please read our maintenance page and/or the Homeowners manual provided with your purchase or view from our download section.

What to do if you need to exercise your guarantee rights

If you have any problem whatsoever or need to make a claim against your guarantee, please telephone our Customer Service department on 01484 637 955 or use our contact form.

For more information on what to do if you have a problem with your Creative door please visit our FAQ.

PLEASE NOTE: If you believe you have a manufacturing defect and wish to make a claim under the terms of the guarantee, there will be an initial charge of:
    • £250 for a home/site visit by us before an appointment can be arranged
    • £135 call out fee for a locksmith if the issue is with the locking mechanism

If upon inspection manufacturing faults are found, these charges will be fully refunded. However, if no manufacturing defect is found and the defects are from misuse, poor maintenance, misaligned doors or poor/incorrect installation no refund will be given. In either case, you will receive a full report within 30 days on the findings.