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At Creative Doors we are committed to providing our customers with clear and transparent information, respecting your privacy and safeguarding your personal data.
This privacy notice explains in detail the types of personal data we may collect about you when you interact with us, along with how we handle, store and safeguard your data. The following applies to personal data collected via our website www.creativedoorsdirect.co.uk, online, telephone, supplied in person or via email
It is likely our Privacy Notice will change from time to time, we will notify you of any significant changes or you can check it periodically via our website.
We are required to set out the legal basis for the processing of your personal data which confirms the reasons why we may collect and process your personal data.
The legal basis for processing our customer’s data is that it is necessary for us to do so for the legitimate interests of Creative Doors as well as our customers. Examples of these interests include;
In some cases, we may collect and process your personal data with your consent, such as if you tick a box to receive our newsletter.
Creative Doors uses your personal data on the basis of legitimate interest and to give you the best possible customer experience, including;
We may collect the following information from you;
We take every precaution to protect your information. Our security measures include;
If you are under the age of 18 and choose to provide personal data to us, please ensure that you first obtain your parent/guardians consent. Users without such consent are not allowed to provide us with personal data.
Creative Doors will retain your data no longer than is necessary for the purpose it was collected. The retention period will vary depending on the data and purpose for its collection, however, if you have placed an order with us, we will keep the data for the warranty period of that associated product. In most cases, this is between 10 – 15 years.
In some cases, Creative Doors will share your personal data with trusted third parties. Examples of these would be;
On occasion, Creative Doors may need to share your personal data to comply with our legal obligations, to exercise our legal rights and if required with regulatory or government bodies.
Creative Doors does not transfer any personal data to any third countries or international organisations outside of the European Economic Area.
When providing your details to us, you are consenting to the processing of your personal data by Creative Doors or its third party suppliers. We will need to transfer your data from your country of residence to ourselves and in some cases our carefully selected suppliers within the UK.
You have the following rights;
If you have any questions relating to how we process your personal data, or to exercise any of your rights, please contact Data Protection Office, Creative Doors, The Old Workshop, Kennerleys Lane, Wilmslow, Cheshire SK9 5EQ, or email email@example.com
We will clearly explain the reason for refusal for any requests that are not actioned, for example in cases where we are processing your personal data on the lawful basis of legitimate interests we may need to continue to process your personal data. In the event you choose to withdraw consent to receive direct marketing, we will always comply with your request.
If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioners Office. Further information and contact details are available at https://ico.org.uk
Creative Doors is a trading style of Folding Door Solutions Limited
Company number: 8259830