Terms and Conditions

Terms and Conditions

1. Your acceptance

By using and/or visiting the www.creativedoorsdirect.co.uk Website (otherwise referred to as the Website, us, we, or our), you hereby agree to these terms and conditions. If you do not agree to these terms, then please do not use the Website. The Website is the property of Creative Doors Direct.

These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website.

These terms and conditions do not affect your statutory rights.

2. Privacy

Other than personally identifiable information which is covered separately in our Privacy Policy posted separately on the Website, any material you transmit or post to the website shall be considered non-confidential or non-proprietary.

We shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

3. Access to the website

We will try to ensure that the Website is available 100% of the time for our customers. However, we shall not be liable if the Website is unavailable at any time and for any period, irrespective of the reason.

4. Copyright and database rights

Unless otherwise stated, the copyright and other intellectual property rights for all materials on the Website are owned by Creative Doors. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of the Website for any other purpose is prohibited. Any rights not expressly granted in these terms are reserved.

5. Pricing

All prices are inclusive of VAT where appropriate. Our site contains a number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a product’s correct price is less than our stated price or higher than our stated price we will contact you for instructions before order fulfilment.

All prices are subject to change without prior notification. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.

The prices on the Website include delivery charges to most areas of England, Wales and Scotland apart from off-shore locations, including but not limited to the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland. For off-shore location delivery charges please contact us by email or telephone prior to placing your order. Outlying areas will have a delivery surcharged. Please see the ‘Delivery Information’ page for further details.

6. Placing an order

When you place an order through the Website, we will send an email to confirm that we have received the order. All orders are subject to these terms and conditions.

We cannot accept an order until payment has been received in full for all products and any related delivery charges.

Orders placed through the Website represent an offer to purchase a product. It is accepted for each product when we send you an email to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. If we cannot fulfil the order we will refund any payments we have received from you as soon as possible and within 14 days.

7. Payment

We accept Visa, Mastercard Maestro and Visa Electron credit and debit cards. You can also pay via PayPal

8. Delivery

It is your responsibility to follow our delivery procedures. Please read the Delivery Information on the website carefully.

9. Guarantees

We provide guarantees on many of our products where stated or our guarantee-logo appears. Please take time to read and understand the guarantee which is posted on the Website.

Our guarantees are linked and combined to following the procedures and recommendations in our assembly and installation instructions, care and maintenance procedures, and our HomeOwners Manual.

These can be downloaded, printed or read on the Website from our download section. All purchasers should read these documents prior to receipt of delivery in order to fully understand the requirements and terms.

PLEASE NOTE: If you believe you have a manufacturing defect and wish to make a claim under the terms of the guarantee and require a site visit from us or a locksmith, there will be initial charges before the visit can be arranged. For further details please see our guarantee page.

10. Cancellations, returns and refunds

Please read through your right to cancel your order and our returns and refund policy located here.

11. Complaints and Handling Policy

If you are unhappy with any aspect of your products or service provided for you by Creative Ltd, then please notify us about your complaint by either email, letter, telephone or the contact us form.

We aim to make sure our customers receive the best service and products possible. Therefore if you are displeased with our service or products we would like to be informed, so we can rectify the issue straight away. We aim to make it simple for you to inform us of your experience, investigate your complaint and resolve your issue fairly and as quickly as possible and to make sure you are satisfied with how your complaint was handled.

At Creative we strive to resolve your complaint sufficiently and as quickly as possible, however, if we are unable because more investigation is needed we will agree a suitable timetable with you and remain in constant contact. We will acknowledge and respond to your complaint within two business working days. (excludes the Christmas and New Year period) 

12. Product Reviews and Image submission

After you have purchased and received your bifold doors from us, we will send you an email inviting you to leave feedback about the company and about the product. We use a third party review company, www.reviews.co.uk, to collect these on our behalf. These reviews help us to identify any issues and enable potential customers to hear what others say about us and our products.

We would also like to receive any photos of your installed doors for use in any potential photo gallery on the website. Please email any photos you would like to send us to info@creativedoorsdirect.co.uk.

Any reviews or photos submitted to us will not identify you personally but you will agree to allow us to use royalty free for as long as we wish to use the material you submitted. Reviews and photos may be used on the website or other promotional material such as (non-exhaustive list) web, email or print as and when we see fit.

We will not be liable for any decision to purchase a product based on a review rating or photo submitted by existing customers.

13. Limitations of liability

Nothing in these terms shall exclude or in any way limit the Owner’s liability for fraud, or for death or personal injury caused by negligence, or any other liability to the extent such liability may be excluded or limited as a matter of law. The Owner will not be liable for any loss of actual or anticipated income or profits, loss of contract or for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. Subject to the aforesaid, the Owner’s maximum aggregate liability under or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed £1000.

For the avoidance of doubt, the Owner shall not be liable in any way for user submissions or for the defamatory, offensive or illegal conduct of any third party. The Website is controlled and offered by the Owner in the United Kingdom. The Owner makes no representations and gives no warranties that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own risk and are responsible for compliance with any local laws.

14. Indemnity

You agree to defend, indemnify and hold harmless the Owner, its directors, employees and agents, from and against any and all claims, damages, losses, liabilities, costs or expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your breach of any of these terms; (iii) your breach of any third party right; (iv) any claim that any one of your submissions caused damage to a third party. This indemnity shall survive your use of the Website.

15. Disclaimer

All sizes quoted are approximate. The Imagery used on the Website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on the Website.

We cannot and do not guarantee that any material available for downloading from our website will be free from infections, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.

16. Assignment

These terms and any rights of licences granted hereunder may not be transferred or assigned by you.

17. Our Legal Duties

We are under legal obligation and it is our duty to supply goods to you where we have taken payment and entered in a sales contract with you. We acknowledge the existence of the Consumer Protection from Unfair Trading Regulation 2008 and the relevant codes of conduct as defined in Regulation 5(3)(b) regarding misleading actions and marketing of products that can confuse consumers.

18. General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Registered address:

The Old Workshop
Kennerleys Lane
Company number: 8259830

Creative Doors is a trading style of Folding Door Solutions Limited.